Individuals buying in size
People making a larger purchase or sale who want a named person, written confirmations and help checking their wallet.
Execution-only OTC desk · Canada
Buy or sell crypto in size, confirmed in writing.
TruStart is a Canadian over-the-counter desk for larger crypto purchases and sales. Verify once, send us your order by email or the form, and we settle to a wallet you control, after we confirm the address with you in writing.
Email replies Mon–Fri, 9:00–19:00 Eastern
Legal entity
Trustart Technologies Limited, operating as TruStart
FINTRAC MSB
Service
Execution-only. No advice, no yield, no lending.
Email replies
Email replies Mon–Fri, 9:00–19:00 Eastern
Who it's for
For purchases that deserve a person, not a checkout page.
We work with a small number of clients at a time. Each request is handled by a person, from first email to final confirmation.
Businesses & treasuries
Canadian companies converting between Canadian dollars and crypto, with the identity and source-of-funds checks the law requires.
What we don't doWe don't offer accounts that hold your crypto, lending, yield or investment advice.
How it works
Four steps. No surprises.
Nothing moves until you're verified and we've confirmed, in writing, where your coins are going.
01
Onboard and verify
Email us or use the form to get started. We verify your identity and, where the law requires, where the money comes from.
- ID verification and liveness check via a secure link
- Screening questionnaire
- Compliance call or video only where required, arranged by email
Same-day onboarding
02
Submit your order
Send us what you want to buy or sell, the amount and your currency, by email or the form. A named person on the desk handles it.
- By email or the form below
- No online account to set up
- We do not take inbound client calls
Same business day
03
Settle to your confirmed wallet
You fund the order, and we send the coins to a wallet you control, after confirming the address with you in writing.
- Paid by wire transfer, Interac e-Transfer, bank draft or bill payment
- Address confirmed in writing
- Test transaction for large amounts
Same day once funds clear
04
Written confirmation
Once the trade settles, you receive a written confirmation and receipt by email.
- Sent only from an @tstech.info address
- Keep it for your records
On settlement
“Fraud Prevention Video - English” · TruStart Compliance · 2 min 48 s. The video loads from YouTube (privacy-enhanced mode) only when you press play.
Protect yourself
Before you send anyone crypto, watch this.
Our compliance team explains two common scams, pig butchering and recovery scams: how they work and the warning signs.
- TruStart will never ask you to send crypto to us to “secure” or “protect” it.
- No one from TruStart will ask for your seed phrase, passwords or one-time codes.
- If someone is pushing you to buy crypto — a new friend, an “investment coach”, or someone promising to recover lost money — stop and email us first.
- TruStart will never ask you, by phone, video or email, to move funds to a wallet we have not confirmed in writing, share your seed phrase or recovery words, or install remote-access software.
FAQ
Questions, answered.
Can't find what you need? Email admin@tstech.info. We do not take inbound client calls. Please email us and we will reply in writing.
How long does a trade take?
Once your identity is verified, most requests are handled the same business day. Settlement is same day once funds clear. Depending on the payment method, funds may take 1 to 5 business days to clear. Final delivery also depends on network confirmation times, which vary by coin.
Which currencies and coins do you support?
You pay in Canadian dollars (CAD) only, and receive Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC) or Tether (USDT). We accept wire transfer, Interac e-Transfer, bank draft and bill payments.
Is TruStart registered?
Registered with FINTRAC as a money services business (registration number M20145008). You can check it yourself on FINTRAC’s public MSB registry ↗ by searching for M20145008.
Do I need to open an account?
There's no online account to create. You will still complete identity verification before your first trade, because the law requires it.
How do I contact the desk?
By email or the request form on this page. Onboarding and support: admin@tstech.info. Compliance: compliance@tstech.info. We do not take inbound client calls. Please email us and we will reply in writing. We reply within minutes during business hours (Mon–Fri, 9:00–19:00 Eastern).
How do I know it's really TruStart contacting me?
Any message about a trade or payment instructions comes only from an @tstech.info address. Where a compliance verification call or video is required, it is arranged in advance by email from an @tstech.info address. TruStart will never ask you, by phone, video or email, to move funds to a wallet we have not confirmed in writing, share your seed phrase or recovery words, or install remote-access software. If anyone contacts you claiming to be TruStart without arranging it by email from @tstech.info, stop and email compliance@tstech.info to check.
Submit your request
Tell us what you need.
A person on the desk will reply by email. We reply within minutes during business hours (Mon–Fri, 9:00–19:00 Eastern).
- Onboardingadmin@tstech.info
- Compliancecompliance@tstech.info
- RepliesEmail replies Mon–Fri, 9:00–19:00 Eastern. We reply within minutes during business hours (Mon–Fri, 9:00–19:00 Eastern).
- Office100 Allstate Parkway, Suite 502, Markham, Ontario L3R 6H3, Canada
We do not take inbound client calls. Please email us and we will reply in writing. Any message about a trade or payment instructions comes only from an @tstech.info address. Where a compliance verification call or video is required, it is arranged in advance by email from an @tstech.info address. If in doubt, email compliance@tstech.info to check.
A larger trade, handled calmly and on the record.
Email the desk before you decide; we reply in writing.